We understand every woman's hormonal journey is unique. That's why we offer a risk-free 90-day visible results guarantee. If you don't see noticeable improvement in your under-eye area within 90 days, simply return the device for a full refund—no questions asked. In our clinical studies with women aged 45-55, 94% reported significant improvement within the first month. You're very likely to see results, but if you're in the 6% who don't, you're completely protected.

Absolutely. If you're not satisfied, simply contact our customer care team (Hello@serolux.com) within 90 days of delivery. We'll provide a prepaid return label—you don't pay anything to send it back. Once we receive the device, we process your full refund within 2-3 business days. No forms to fill out, no questions about why you're returning it. We've made the process this simple because we're confident in the Serolux's effectiveness for women experiencing hormonal eye changes.

Yes, completely secure. We use the same 256-bit SSL encryption that banks use to protect your financial information. Your payment details are processed directly by our certified payment processor and are never stored on our servers. You'll see the secure padlock symbol in your browser, confirming your transaction is fully protected. We're also PCI DSS compliant, meeting the highest security standards for handling payment information.

Your Serolux ships within 24 hours of your order (Monday-Friday). Standard delivery takes 3-4 business days,

Your Serolux comes with a comprehensive user manual that explains everything in detail—from initial setup to optimizing your daily routine. Most customers find the device incredibly intuitive (just press one button and wear for 10 minutes), and the manual answers all common questions about usage, care, and maintenance. Our UK-based customer care team is also available 7 days a week via phone, email, or live chat if you need any additional support. The combination of detailed instructions and responsive support ensures you'll feel completely confident using your device from day one.