We understand every woman's hormonal journey is unique. That's why we offer a risk-free 90-day visible results guarantee. If you don't see noticeable improvement in your under-eye area within 90 days, simply return the device for a full refund—no questions asked. In our clinical studies with women aged 45-55, 94% reported significant improvement within the first month. You're very likely to see results, but if you're in the 6% who don't, you're completely protected.

Absolutely. If you're not satisfied, simply contact our customer care team (Hello@serolux.com) within 90 days of delivery. We'll provide a prepaid return label—you don't pay anything to send it back. Once we receive the device, we process your full refund within 2-3 business days. No forms to fill out, no questions about why you're returning it. We've made the process this simple because we're confident in the Serolux's effectiveness for women experiencing hormonal eye changes.

Yes, completely secure. We use the same 256-bit SSL encryption that banks use to protect your financial information. Your payment details are processed directly by our certified payment processor and are never stored on our servers. You'll see the secure padlock symbol in your browser, confirming your transaction is fully protected. We're also PCI DSS compliant, meeting the highest security standards for handling payment information.

Your Serolux ships within 24 hours of your order (Monday-Friday). Standard delivery takes 3-4 business days,

Your Serolux comes with a comprehensive user manual that explains everything in detail—from initial setup to optimizing your daily routine. Most customers find the device incredibly intuitive (just press one button and wear for 10 minutes), and the manual answers all common questions about usage, care, and maintenance. Our UK-based customer care team is also available 7 days a week via phone, email, or live chat if you need any additional support. The combination of detailed instructions and responsive support ensures you'll feel completely confident using your device from day one.

Last Updated: May 30, 2025

Our 90-Day Money-Back Guarantee

At Serolux, we stand behind our products with confidence. We offer a 90-day money-back guarantee, no questions asked on all eligible purchases.

Return Window

• All Serolux Products: 90 days from delivery date
• Digital Products/Services: 90 days from purchase date
• Custom/Personalized Items: 90 days from delivery date
• All Sales: Covered by our money-back guarantee

Eligibility Requirements

Items Eligible for Return (No Questions Asked):

• All Serolux products within 90 days
• Physical goods in any condition*
• Used or opened items accepted
• Items with or without original packaging
• Digital products and services
• Custom or personalized Serolux items

Limited Exceptions:

• Gift cards or store credit (non-refundable by payment processor rules)
• Items damaged by misuse beyond normal wear (safety hazard items)
• Items prohibited by local law from return

*Safety note: Items that pose health or safety risks due to damage may be subject to disposal rather than return shipping

Serolux Return Process

Step 1: Contact Serolux Customer Service

• Email: Hello@serolux.com
• Phone: +15179012484
• Business hours: Monday-Friday 9AM-6PM EST
• Response time: Within 2 hours during business hours

Step 2: Return Authorization (Optional)

• No authorization required for our 90-day guarantee
• Simply contact us to let us know you're returning an item
• We'll provide a prepaid return shipping label
• Return tracking helps us process your refund faster

Step 3: Ship Your Return

• Use our prepaid return shipping label (provided free)
• Package items however is convenient for you
• No need to include original packaging or accessories
• Track your return shipment for your records

Serolux Refund Processing

Timeline:

• Refund processing begins immediately upon return shipment scan
• Full refunds issued to original payment method within 1-2 business days
• Stripe transactions: 5-10 business days to appear on customer's statement
• PayPal transactions: 3-5 business days to appear in customer's account

Refund Methods:

• Original payment method only (required by Stripe and PayPal)
• Full purchase price refunded (including original shipping)
• No restocking fees or deductions
• Serolux covers all return shipping costs

No Questions Asked Policy:

• No reason required for returns
• No condition requirements
• No original packaging required
• No accessories or manuals required
• Simple, hassle-free process

Last Updated: May 30, 2025

Introduction

At Serolux, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our products, services, and website. We believe in transparency and want you to understand your rights and how your information is handled.

This policy applies to all Serolux products, services, and digital platforms. By using our services, you agree to the collection and use of information in accordance with this policy.

Quick Summary

What We Collect: Contact information, payment details, order history, and website usage data Why We Collect It: To provide our products and services, process payments, and improve your experience Who We Share With: Payment processors (Stripe, PayPal), shipping partners, and service providers Your Rights: Access, correct, delete, or opt-out of data collection Contact Us: Hello@serolux.com | +15179012484

Information We Collect

Personal Information You Provide

Account Information:

• Name, email address, phone number
• Billing and shipping addresses
• Account credentials and preferences

Payment Information:

• Credit/debit card details (processed securely by Stripe and PayPal)
• Bank account information (when applicable)
• Payment history and transaction records

Order and Service Information:

• Purchase history and order details
• Product preferences and reviews
• Customer service communications
• Return and refund requests

Communications:

• Customer support inquiries
• Survey responses and feedback
• Marketing communication preferences

Information We Collect Automatically

Website Usage Data:

• IP address and general location
• Browser type and device information
• Pages visited and time spent on site
• Referring websites and search terms

Cookies and Tracking Technologies:

• Essential cookies for site functionality
• Analytics cookies to improve our services
• Marketing cookies (with your consent)
• Session data and user preferences

Transaction Data:

• Purchase amounts and frequency
• Payment method preferences
• Fraud prevention indicators

How We Use Your Information

Primary Purposes

Order Processing and Fulfillment:

• Process and complete your orders
• Arrange shipping and delivery
• Send order confirmations and updates
• Handle returns under our 90-day guarantee

Payment Processing:

• Process payments securely through Stripe and PayPal
• Verify payment information and prevent fraud
• Issue refunds and handle billing inquiries
• Maintain transaction records for accounting

Customer Service:

• Respond to inquiries and support requests
• Resolve issues and complaints
• Provide technical assistance
• Manage warranty and guarantee claims

Legal and Security:

• Comply with legal obligations
• Prevent fraud and unauthorized access
• Protect our rights and property
• Ensure account security

Secondary Purposes (With Your Consent)

Marketing and Communications:

• Send promotional emails and offers
• Provide product recommendations
• Share company news and updates
• Conduct customer satisfaction surveys

Website Improvement:

• Analyze website usage patterns
• Improve site functionality and design
• Personalize your browsing experience
• Develop new products and services

Information Sharing and Disclosure

Payment Processors

Stripe, Inc.

• Processes credit card and ACH payments
• Handles payment verification and fraud prevention
• Manages refunds and chargebacks
• Personal data shared includes transaction data necessary to process payments

PayPal, Inc.

• Processes PayPal payments and transactions
• Handles buyer protection and dispute resolution
• Manages account verification and security
• Personal information disclosed includes name, email, phone number as required to complete transactions

Service Providers

Shipping and Logistics Partners:

• Name and delivery address for shipment
• Contact information for delivery coordination
• Order details and tracking information

Customer Service Platforms:

• Contact information for support ticket management
• Communication history and preferences
• Account status and order information

Analytics and Marketing Services:

• Website usage data (anonymized when possible)
• Email engagement metrics
• Marketing campaign performance data

Legal Requirements

We may disclose your information when required by law, including:

• Court orders, subpoenas, or legal process
• Government investigations or regulatory requests
• Protection of our legal rights or property
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security and Protection

Your Privacy Rights

Universal Rights (All Users)

Right to Access:

• Request a copy of your personal information
• Understand how your data is being used
• Receive information in a portable format

Right to Correction:

• Update or correct inaccurate information
• Modify your account preferences
• Change communication settings

Right to Deletion:

• Request deletion of your personal information
• Close your account and remove data
• Exceptions apply for legal and business requirements

Right to Opt-Out:

• Unsubscribe from marketing communications
• Disable non-essential cookies
• Opt-out of data sharing for marketing purposes

California Residents (CCPA Rights)

Right to Know:

• Details about personal information collected in the last 12 months
• Categories of sources and business purposes
• Third parties with whom information is shared

Right to Delete:

• Request deletion of personal information, subject to legal exceptions
• Verification required to prevent unauthorized requests

Right to Opt-Out of Sale:

• Opt-out of sale or sharing of personal information
• "Do Not Sell or Share My Personal Information" link available

Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies (Always Active):

• Shopping cart functionality
• User authentication and security
• Website performance and error reporting

Analytics Cookies (Can be Disabled):

• Website usage statistics
• Popular content and features
• Performance optimization data

Last Updated: May 30, 2025

90-Day Money-Back Guarantee

At Serolux, we stand behind our products with a 90-day money-back guarantee, no questions asked. We want you to be completely satisfied with your purchase.

How to Request a Refund

Contact Us First

• Email: Hello@serolux.com
• Phone:  +15179012484
• Hours: Monday-Friday, 9AM-6PM EST
• Response Time: Within 24 hours

What We Need

• Your order number
• Reason for return (optional - helps us improve)
• Preferred refund method (we'll use your original payment method)

Return Process

1. Contact our customer service team
2. We'll email you a prepaid return shipping label
3. Package your item and attach the label
4. Drop off at any shipping location
5. Refund processed within 1-2 business days of receipt

Refund Details

Timeline

• Refund Processing: 1-2 business days after we receive your return
• Credit Card Refunds: 5-10 business days to appear on your statement
• PayPal Refunds: 3-5 business days to appear in your account
• Bank Transfer Refunds: 5-7 business days

What's Included

• Full purchase price refunded
• Original shipping costs refunded
• Return shipping covered by Serolux
• No restocking fees
• No processing fees

Refund Method

• Refunds issued to your original payment method only
• No cash refunds for card payments
• No transfers to different cards or accounts

Dispute Resolution

Our Commitment

We aim to resolve all issues quickly and fairly. Most problems can be solved with a simple conversation.

If You Have a Problem

1. Contact Us First: Email returns@serolux.com or call 1-800-SEROLUX
2. Escalation: If not satisfied, ask to speak with a manager
3. Response Time: We respond to all inquiries within 24 hours

Payment Disputes

If you file a dispute or chargeback with your bank or payment provider:

• Contact us immediately so we can work together to resolve the issue
• We may provide transaction documentation to your payment provider
• Resolution typically faster when we work together directly

PayPal Disputes

• We participate in PayPal's dispute resolution process
• Response within PayPal's required timeframes
• Prefer to resolve issues directly before formal disputes

Credit Card Chargebacks

• We work with Stripe and your card issuer to resolve disputes
• May request proof of delivery or transaction details
• Prefer direct resolution to avoid chargeback fees

Important Notes

Our Promise

• 90-day guarantee covers all Serolux products
• No questions asked - we trust our customers
• Free return shipping on all returns
• Full refunds processed quickly

Legal Requirements

• This policy complies with PayPal and Stripe merchant requirements
• Does not affect your statutory consumer rights
• Where local law provides greater protection, those laws apply

Policy Updates

• We may update this policy occasionally
• Changes posted on our website with effective date
• Continued use of our services means acceptance of updates

Last Updated: May 30, 2025

General Promotion Rules

Who Can Participate

• Open to all customers 18 years or older
• Must have a valid shipping address
• One promotion per customer unless stated otherwise
• Serolux reserves the right to verify eligibility

How Promotions Work

• Discounts applied automatically at checkout when code is entered
• Promotions cannot be combined unless specifically stated
• Discount applies to eligible items only (exclusions may apply)
• Shipping charges calculated after discount

Common Promotion Types

Percentage Discounts (e.g., "20% OFF")

• Discount applies to eligible product prices only
• Does not apply to shipping, taxes, or fees
• Maximum discount amount may apply
• Cannot be applied to previous purchases

Dollar Amount Off (e.g., "$50 OFF")

• Minimum purchase amount may be required
• Applies to order subtotal before shipping and taxes
• Cannot exceed total order value
• Single use per customer

Free Shipping Offers

• Applies to standard shipping only
• Expedited shipping upgrades available for additional cost
• Valid for domestic shipping addresses only (unless stated)
• Cannot be combined with other shipping promotions

Buy One, Get One (BOGO)

• Lower-priced item is discounted or free
• Must add qualifying items to cart
• Cannot be applied retroactively
• Limited to in-stock items only

Promotion Limitations

General Restrictions

• Promotions cannot be combined with other offers unless stated
• Not valid on previous purchases or pending orders
• Cannot be redeemed for cash or credit
• Serolux products only - no third-party items

Excluded Items

• Gift cards and store credit
• Shipping and handling charges
• Taxes and fees
• Previously discounted items (unless stated)
• Special or limited edition products (when noted)

Usage Limits

• One-time use per promotion code unless stated otherwise
• Limit one promotion per customer per offer period
• Cannot be shared or transferred between accounts
• Promotional codes expire on stated date

Important Details

Expiration and Timing

• All promotions have specific start and end dates
• Promotions expire at 11:59 PM EST on the end date
• Time-sensitive offers may end early if supply runs out
• No extensions granted after expiration

Inventory and Availability

• Promotions subject to product availability
• Out-of-stock items cannot be backordered with promotional pricing
• Serolux reserves the right to substitute similar items
• Rain checks not available for promotional items

Order Changes

• Promotional pricing lost if order is modified after placement
• Canceling promotional items may affect remaining order discount
• Returns processed at promotional price paid
• Exchanges subject to current pricing (promotion may not apply)

Technical Requirements

Promo Codes

• Must be entered exactly as provided (case-sensitive)
• Applied at checkout before payment submission
• Cannot be added after order completion
• Contact customer service immediately if code doesn't work

Website and System Issues

• Technical problems do not extend promotion periods
• Serolux not responsible for lost connections or browser issues
• Multiple attempts with same code may be blocked for security
• Clear browser cache if experiencing code issues

Fraud Prevention

Account Security

• Suspicious activity may result in promotion cancellation
• Multiple accounts for same promotion prohibited
• Serolux reserves right to verify customer information
• Fraudulent use results in order cancellation and account closure

Promotional Abuse

• Reselling promotional items prohibited
• Commercial or bulk purchases may be restricted
• Price matching not available on promotional items
• Returns of promotional items monitored for abuse patterns

Our Rights

Modification and Cancellation

• Serolux may modify or cancel promotions at any time
• Changes posted on website constitute official notice
• No compensation for canceled or modified promotions
• Ongoing orders honored at price confirmed during checkout

Dispute Resolution

• All promotion disputes handled through customer service
• Decisions made by Serolux management are final
• No arbitration required for promotional disputes under $500
• Standard return policy applies to promotional purchases

Special Circumstances

Holidays and Seasonal Promotions

• High-volume periods may experience delays
• Limited quantities available on popular items
• Extended return periods may apply during holiday seasons
• Gift promotions subject to additional terms

Email and Newsletter Promotions

• Must be subscribed to receive exclusive offers
• Unsubscribing may forfeit pending promotional eligibility
• Promotional emails may take 24-48 hours to deliver
• Check spam folder for promotional codes

Social Media Promotions

• Must follow official Serolux social media accounts
• Sharing requirements must be met before discount applies
• Social media promotions expire 7 days unless stated otherwise
• Platform-specific rules may apply

Customer Service

Getting Help

• Email: Hello@serolux.com
• Phone: +15179012484
• Hours: Monday-Friday, 9AM-6PM EST
• Response Time: Within 24 hours

Common Issues

• Promo code not working: Check spelling and expiration date
• Discount not applied: Verify items are promotion-eligible
• Order problems: Contact us within 24 hours of purchase
• Missing promotions: Check email spam folder